Virtual Medical Assistant

Streamlining Workflows. Reducing Burden.

Elevating Patient Care.

Empowering MAs to Focus on Patient Care

Healthcare providers and onsite Medical Assistants (MAs) are stretched thin, balancing patient interactions with mounting administrative tasks. Every minute spent on paperwork is a minute lost in patient care.

At Eleos Virtual Healthcare Solutions, our Virtual Medical Assistants (VMAs) work in real time, seamlessly handling non-patient-facing clinical and administrative duties—so your onsite MAs can focus entirely on direct patient care.

By integrating into your clinic’s workflow, EMR, and scheduling systems via a HIPAA-compliant VPN, our highly trained, bilingual Virtual Medical Assistants (VMAs) reduce administrative strain and keep your practice running smoothly.

What We Do

Our highly trained, bilingual Virtual Medical Assistants (VMAs) provide dedicated clinical and administrative support—ensuring that medication management, scheduling, referrals, prior authorizations, and patient communication are handled accurately and efficiently.

Think of them as an extension of your onsite MAs—managing non-patient-facing tasks in real time, reducing administrative burden, and optimizing workflow efficiency.

Key Responsibilities

Before & During the Visit: Administrative Support That Keeps Clinics Running
- Medication Management – Process prior authorizations and refill requests quickly, ensuring seamless medication access.
- Scheduling & Coordination – Organize Annual Wellness Visits (AWV) and other patient appointments to maintain patient engagement and compliance.
- Order Creation – Prepare lab and imaging orders assigned by healthcare providers to streamline diagnostics.
- Patient Communication – Deliver normal lab and imaging results and assist patients with general inquiries.
- Case Management – Support patient care plans and coordinate follow-ups based on provider instructions.
- Advance Follow-Up Tasks – Manage Remote Patient Monitoring (RPM) and Chronic Care Management (CCM), ensuring ongoing patient engagement and health tracking.

Why Your Clinic Needs a Virtual Medical Assistant

Reduce Administrative Burden for Onsite Staff – Free up in-clinic MAs to focus on hands-on patient care.
Increase Operational Efficiency – Keep scheduling, prior authorizations, and patient communication flowing without disruption.
Fully Secure & Compliant – Our VMAs operate through a HIPAA-compliant VPN with direct EMR access—just like an in-clinic assistant.
Real-Time Support – Seamlessly collaborate with your team via Teams, Zoom, or integrated workflows.
Cost-Effective Solution – Get dedicated, expert administrative support without the overhead of additional onsite staff.
Happier Staff, Better Patient Experience – Less admin work for your onsite team means faster service, more engagement, and improved patient satisfaction.

Bilingual, College-Educated Clinical Support Professionals—Providing High-Quality Support at a Cost-Effective, All-Inclusive Rate Covering Taxes, Benefits, PTO, and More.

The Eleos Difference

At Eleos, our Virtual Medical Assistants don’t replace your in-clinic MAs—they empower them. By handling time-consuming administrative tasks, we allow your onsite team to focus entirely on what they do best—patient care.

Trained in your clinic’s specific workflows
Dedicated to a specific provider or department
Bilingual support available

Start transforming your clinic today—click HERE or call 1-844-MY-ELEOS!

Return to Services

Fewer administrative distractions. More patient focus. A better way to work. Let’s Talk.